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The Future Of Service Retail

Take a look at The Future Laboratory's latest Retail Futures Report 2017 available on The Future Laboratory shop. This year we  look at the future of streamlined service, emerging AI retail technologies and brands that are pioneering transparency and innovation in responsibility chains.


In a see-now buy-now culture customers are demanding frictionless commerce and we are seeing brands react to this by refocusing away from product and differentiating their business through outstanding customer experience and service.

Read the full report by visiting The Future Laboratory’s shop here.

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